Shipping policy

AuraSpark Shipping & Delivery Policy

At AuraSpark we aim to deliver a seamless 

reliable shopping experience straight to 

your doorstep across South Africa.

1. Shipping Timeline

Order Cut-Off Time: 2:00 PM (SAST) 

Monday to Friday. Orders placed after 

this time will begin processing the 

following business day.

Processing & Handling: 0–2 business days

Monday – Friday.

Transit & Delivery Time: 3–5 business days

Monday – Friday.

Deliveries do not take place on weekends 

or public holidays.

2. Nationwide Delivery Conditions

We deliver exclusively within South Africa.

We require a physical address for all 

deliveries. We do not deliver to PO Boxes.

3. Tracking Your Order

Once your package has been handed to our 

courier partners you will receive a 

confirmation email or SMS containing your 

unique tracking number and a live link to 

monitor your shipment in real time.

4. Unforeseen Delays & Delivery Issues

External disruptions such as extreme 

weather, courier strikes, or logistical 

bottlenecks will be communicated to you 

immediately.

If your tracking states your package has 

been delivered but you cannot locate it:

1. Verify the delivery address on your 

   order confirmation.

2. Check with household members, 

   neighbours, or building security who 

   may have accepted it on your behalf.

3. Contact the courier directly with your 

   tracking number.

If the issue remains unresolved email us 

at hello@auraspark.co.za and we will 

personally investigate within 2 business 

days.

5. Important Disclaimer

AuraSpark partners with third-party 

courier services to fulfill deliveries. 

While we take every step to ensure timely 

delivery, AuraSpark cannot be held liable 

for delays caused by courier partners, 

weather events, or circumstances beyond 

our control. We will however always 

advocate on your behalf.