Refund policy
AuraSpark Returns, Refunds & Exchanges
We want you to love your purchase. If an
item arrives damaged or you change your
mind our return structure outlines exactly
how we handle these scenarios.
1. The Return Window
All return requests must be submitted
within 7 calendar days of receiving your
package. Requests after this window will
not be processed.
2. Return Conditions — Change of Mind
If you wish to return a product because
you no longer want it:
• Product must be completely unused and
in its original unopened packaging.
• Opened health, beauty, or personal care
products cannot be returned due to
hygiene regulations.
• You are responsible for return
shipping fees.
• A 15% restocking fee will be deducted
from your refund.
• Original delivery fees are
non-refundable.
To initiate a return email
hello@auraspark.co.za with your order
number and reason for return before
sending anything back. Returns sent
without prior approval will not
be accepted.
3. Damaged, Defective or Incorrect Items
If your item arrives faulty, broken, or
doesn't match the description:
• Notify us within 7 days with photo or
video evidence of the damage.
• AuraSpark will cover return courier
collection costs.
• We will first offer a replacement.
If unavailable we will issue a
full refund.
• Items showing signs of misuse or
alteration may have their refund voided.
4. Cancellation Window
We offer a strict 24-hour grace period
to modify or cancel your order. Contact
hello@auraspark.co.za immediately if
you need to make changes.
5. Refund Processing
Approved refunds are processed within
14 business days of receiving and
inspecting the returned item. Refunds
are paid back to the original payment
method used at checkout.
6. Consumer Protection Act Compliance
AuraSpark operates in full accordance
with the Consumer Protection Act 68 of
2008. Nothing in this policy limits your
statutory rights as a South African
consumer.
For unresolved disputes contact the
National Consumer Commission at
www.thencc.org.za